Important information

Complaints
At The Access Bank UK Limited, we pride ourselves on our efficiency when dealing with your queries. However, in the unlikely event that we have not answered your query to your satisfaction, please let us know as soon as possible so that we can rectify the matter without delay.
Please address your complaint to The Customer Services Manager, The Access Bank UK Limited, 4 Royal Court, Gadbrook Way, Gadbrook Park, Northwich, Cheshire, CW9 7UT in writing, or by telephone on 0333 222 4516 or on +44 1606 813020 if you are calling from outside the UK.
Details of our complaints handling process are available on request from The Access Bank UK Limited, by telephone on 0333 222 4516, by fax on 01606 45681 or by email: complaints@theaccessbankukltd.co.uk.
If however, you do not feel that we have answered your complaint satisfactorily, you do have the right to refer the matter to the Financial Ombudsman Service as above.

Financial Ombudsman Service (FOS)
In the unlikely event that you are not satisfied with the outcome of your complaint, you have the right to refer the matter to the Financial Ombudsman Service.
The Financial Ombudsman Service can be contacted by post at: Exchange Tower, London, E14 9SR or by telephone on 0800 023 4567 or 0300 123 9 123.
Alternatively you can visit the website at www.financial-ombudsman.org.uk