At our heart, we believe in maintaining close, long-term relationships with our customers and developing products and services that meet their changing needs. Similarly, we provide our employees with the leadership and resources to enable their continuous professional development and are proud to have been accredited Investors in People (IIP) Platinum Standard.
As a business, the sustainability of our model underpins our active support for growth and opportunity in Nigeria, SubSaharan and West Africa and the MENA region. Our commitment to behaving responsibly is embodied in the values that inform our corporate activities and which we share with the Group as a whole.
The Lord Mayor’s Appeal – City Giving Day 2020
We are proud to have supported the Lord Mayor’s Appeal through the City Giving Day 2020 initiative which forms part of our corporate social responsibility activities in the UK and is one of our flagship CSR activities.
Every year, The Lord Mayor’s Appeal and its supporters celebrate the value of the City to society and show how businesses can make a difference. The Appeal champions activities – whether corporate social responsibility, philanthropy, or volunteering initiatives – that companies undertake as part of their commitment to supporting charity, society, the community and the environment in which they work.
In accordance with tradition, proceedings began when Lord Mayor William Russell opened the London Stock Exchange – but virtually this year. He said: “City Giving Day shows the philanthropic side of the City. We know that so much good work goes on in the Square Mile, and it’s been a delight to take part in the fundraising by City businesses today. Being able to see so much great work in action – online and offline – makes me so immensely proud of the city that I live and work in.”
The Appeal aims to transform people’s lives by bringing together businesses, neighbouring communities, employees and charities to identify solutions to some of London’s most pressing societal issues.
This year’s Appeal raised money for charities such as Place2Be, OnSide Youth Zones and the Samaritans. The collaboration with Place2Be delivers a transformational programme equipping school leaders with the skills to support their pupils’ emotional and mental health.
The partnership with OnSide Youth Zones is helping to build state-of-the-art Youth Zones in areas of high deprivation, while the association with the Samaritans is aiming to develop a revolutionary online wellbeing programme for employees in London and beyond.
Retail Operations – Adopt A School Initiative
The Retail Operations Group adopted Community High School, Akodo, Ibeju Lekki during the year, to improve the quality of children’s education in selected communities. The initiative entailed the adoption of an identified school for renovation, equipping it with study materials and getting involved in students’ counselling and their career development.
Classrooms were built or renovated and equipped with furniture and books to promote a reading culture among the children. More than 400 students benefited from the mentorship programme where staff provided support, and supplied materials and packs for the reading club.
Retail Banking – Project L.E.A.D.
The Retail Banking Division embarked on Project L.E.A.D. (Leadership Enterprise Academic Development) in partnership with Project REVAMP Africa (Reviving Educational Values and Maximising Potentials). The project aims to instil leadership and moral skills in children and equip them with the right skills to thrive and achieve academic excellence.
The Group contributed towards the total wellbeing of the children by instilling the requisite knowledge and upgrading school facilities. In addition, Project L.E.A.D. adopted public secondary schools in five geopolitical zones (South-West, South East, South South, North-East, North-Central) in the country and provided more than 18,000 students with knowledge on values and morality, time management, goal setting and financial literacy.
Group HR & EO Partnership with Bethesda Child Support Agency
The Group Human Resources & Executive Office has partnered with Bethesda Child Support Agency to provide for the education of under-privileged children. The project involves mentoring, providing educational scholars, remunerating trainers, supplying educational materials and other essentials. The project has so far benefited more than 800 children throughout Nigeria.
Global Transaction Banking – Orile Agege Primary Health Centre
The Global Transaction Banking Group adopted the Orile Agege Primary Health Centre during the year, with a focus on reducing the effect of disrupted power supplies on public health, particularly during the COVID-19 pandemic. The Group deployed the installation of renewable energy solutions, using quality solar systems which positively impacted more than 20,000 people.
Customer Experience – Aiyetoro Primary Health Centre in Yaba, Lagos State
The Customer Experience Group embarked on the refurbishment and upgrading of the Aiyetoro Primary Health Centre in Yaba, providing essential medical equipment, power generating sets and furniture to enhance the Centre’s medical services, laboratory and pharmacy. Additionally, we also supported the Mother Louisa Charity Home, Enugu State, with operational expenses.