Complaints
At The Access Bank UK Limited Paris Branch, we pride ourselves on our efficiency when dealing with your queries. However, in the unlikely event that we have not answered your query to your satisfaction, please let us know as soon as possible so that we can rectify the matter without delay.
Please address your complaint to The Customer Services Manager, The Access Bank UK Limited, 25 rue du 4 septembre 75002 Paris in writing, or by telephone on 00 33 1 89 53 20 10.
Details of our complaints handling process are available on request from The Access Bank UK Limited, by telephone on 00 33 1 89 53 20 10 or by email: complaints@theaccessbankukltd.fr.
If however, you do not feel that we have answered your complaint satisfactorily, you do have the right to refer the matter to the Fédération Bancaire Française (FBF) Ombudsman Service as below.
Fédération Bancaire Française (FBF) Ombudsman Service
In the unlikely event that you are not satisfied with the outcome of your complaint, you have the right to refer the matter to the Fédération Bancaire Française (FBF) Ombudsman Service.
The Fédération Bancaire Française (FBF) Ombudsman Service can be contacted by post at:
La Médiatrice auprès de la FBF
CS 151
75422 Paris Cedex 09.
Alternatively you can visit the website at www.lemediateur.fbf.fr
The Access Bank UK Limited is registered in France, Company Number 911 249 589 RCS Paris. Registered Office: 25 rue du 4 septembre 75002, Paris. Authorised and regulated by the Autorité de Control Prudentiel et de Résolution (ACPR). Registration Number 17628.
