From time to time, you may receive an email which appears as if it has been sent from The Access Bank UK Limited, Hong Kong Branch advising you that you have, for example, won a lottery prize or are due to inherit a large sum of money from an unknown benefactor and asking you to verify your personal or bank details or send an advance fee in order to receive the money.
The Access Bank UK Limited, Hong Kong Branch will never ask you to provide your personal details or bank details by email, unless there are specific requirements set by a customer instructing us to contact them by email only.
Our registered company name is The Access Bank UK Limited. Neither we nor our Head Office company Access Bank UK Limited operate under any other company or trading names in Hong Kong or the United Kingdom.
The Access Bank UK Limited (Head Office) is the only bank affiliated to Access Bank Plc of Nigeria and is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority in the UK.
If you receive an email which appears as if it is from The Access Bank UK Limited, Hong Kong Branch but you are unsure of its authenticity, please forward the email, with internet headers if possible, to us at contact-hk@theaccessbankukltd.co.uk and we will confirm whether the email was sent to you by us.
If you receive a call apparently from The Access Bank UK Limited, Hong Kong Branch that you were not expecting and want to check whether it was made by us please call us on +852-23592000 . Our lines are open 9.00am – 5.00pm, Monday to Friday excluding Bank Holidays.
If however you believe you are the victim of fraud your next course of action should be to contact your local law enforcement agencies.
If you believe you have responded to a scam or been a victim of fraud, please immediately contact your Relationship Manager in the first instance.
Alternatively, please call us on +852-23592000. Our lines are open 9.00am – 5.00pm, Monday to Friday excluding Bank Holidays.
Card Fraud
A fraudster gets access to your personal information or steals your credit or debit card details. This lets them spend with your card. Learn more about these methods below:
Card machine fraud
How it could happen to you
How to protect yourself
If the card has been stolen or is missing, please block the card using The Access Bank UK Limited Visa Debit Card App.
For more information about How to protect yourself from debit card fraud please read our leaflet.
Remote purchase fraud
How it could happen to you
How to protect yourself
Card ID Theft
How it could happen to you
How to protect yourself
Card not received fraud
How it could happen to you
How to protect yourself
Phishing, smishing and vishing
How it could happen to you
How to protect yourself
Authorised Push Payment (App) Fraud
In an authorised push payment scam, a criminal will trick their victim into sending money directly from their account to an account which the criminal controls. Learn more about these methods below:
Invoice scam
How it could happen to you
How to protect yourself
Purchase scam
How it could happen to you
How to protect yourself
Investment scam
How it could happen to you
How to protect yourself
Romance scam
How it could happen to you
How to protect yourself
Impersonation scam
How it could happen to you
How to protect yourself
Advance fee scam
How it could happen to you
How to protect yourself
The Access Bank UK Limited – Hong Kong Branch is regulated by the Hong Kong Monetary Authority. HKMA Licence number L111.
"*" indicates required fields
"*" indicates required fields