The Access Bank Malta Limited takes great satisfaction in providing all of its customers with a high-quality service. We appreciate and value feedback on your experiences concerning our products and services, and we would like you to contact us, should you not be satisfied with the service provided, or if you feel that you have not been treated fairly.

As part of our customer focused approach, it is our policy that:

• All complaints are handled fairly, promptly and all concerns are resolved as quickly as possible;
• All complaints are brought to the attention of the Complaints Officer;
• In dealing with any complaints, you will feel that we have addressed any complaints in a polite, timely and professional manner;
• You are notified of your rights to refer your complaint to an Alternative Dispute Resolution.