Complaints
At The Access Bank UK Limited, Hong Kong Branch, we pride ourselves on our efficiency when dealing with your queries. However, in the unlikely event that we have not answered your query to your satisfaction, please let us know as soon as possible so that we can rectify the matter without delay.
Please address your complaint to The Customer Services Manager, The Access Bank UK Limited, Hong Kong Branch, Suite 1501-04, 15/F, Two Exchange Square,8 Connaught Place, Central, Hong Kong in writing, or by telephone on +852-23592000.
If however, you do not feel that we have answered your complaint satisfactorily, you do have the right to refer the matter to the Hong Kong Monetary Authority (HKMA).
Hong Kong Monetary Authority (HKMA)
In the unlikely event that you are not satisfied with the outcome of your complaint, you have the right to refer the matter to the Hong Kong Monetary Authority (HKMA).
Hong Kong Monetary Authority (HKMA) can be contacted by details below:
Address:
Complaint Processing Centre
Hong Kong Monetary Authority
55th Floor, Two International Finance Centre
8 Finance Street, Central, Hong Kong
Email: bankcomplaints@hkma.gov.hk
The Access Bank UK Limited – Hong Kong Branch is regulated by the Hong Kong Monetary Authority. HKMA Licence number L111.