Financial Ombudsman Service (FOS)

In the unlikely event that you are not satisfied with the outcome of your complaint, you have the right to refer the matter to the Financial Ombudsman Service.

The Financial Ombudsman Service can be contacted by post at: South Quay Plaza, 183 Marsh Wall, London, E14 9SR or by telephone on 0845 080 1800.

Alternatively you can visit the website at www.financial-ombudsman.org.uk